Return & Refund Policy
Last Updated: October 29, 2025
At Itemania, we want you to be happy with your purchase. If something isn’t right, you may request a return or exchange within the guidelines below. This policy is written to align with Google Merchant Center standards for transparency and customer support.
Return Window:
You may request a return within 30 days of the date your order is delivered.
This applies to both defective items and change-of-mind returns, unless a product page states otherwise.
Return Eligibility:
To qualify for a return, items must be:
- Unused and in their original condition
- Returned with original packaging, accessories, and documentation
- Free from wear, damage, stains, or alterations
If items do not meet these conditions, a partial refund or return refusal may apply.
Return Shipping Costs:
Defective, Damaged, or Incorrect Items:
We cover all return shipping costs if your item arrives damaged, is defective, or differs from what you ordered. We will provide a prepaid return label at no cost to you.
Change-of-Mind Returns:
If the item is not defective (e.g., size did not fit, changed preference, no longer needed), the customer is responsible for return shipping costs.
If Itemania provides a prepaid return label, the shipping cost will be deducted from your refund.
There are no restocking fees.
How to Request a Return:
- Email us: support@itemania.com
- Include your:
- Order number
- Reason for return
- Photos (if item is damaged or defective)
- Our support team will send the return instructions and the correct return address.
Please contact us before returning any item so we can ensure your return is processed smoothly.
Refund Process:
- Once your return is received, it will be inspected.
- Refunds are issued within 7 business days after approval.
- Refunds are sent to the original payment method.
Processing times may vary depending on your bank or payment provider.
Note:
- Return Window: 30 days from delivery.
- Return Costs: Customers pay return shipping for non-defective items.
- Defective Items: Free return shipping and replacement.
- Refund Timeline: Processed within 7 business days after inspection.
Exchanges:
Exchanges are available when the item is defective, damaged, or incorrect.
If you need a different size, color, or product, please contact support@itemania.com
Customer Support:
Store Name: Itemania
- Company Name: ITEM PLANET LTD
- Address: 38 Robertson Way, Sapley, Huntingdon, England, PE28 2GG, United Kingdom
- Email: info@Itemania.com
- Phone Number: +447482797332
- Company Number: 12873254
Customer Service Opening Hours:
Monday–Friday: 8:00 AM to 6:00 PM (EST+01:00)
Response Time: We aim to respond within 1 Business day.